This is a special report
1. Cancellation Process
- Timing: Cancel your order as soon as possible. Usually, cancellations are allowed before the product is dispatched.
- Website/App: Log in to your Lenskart account on their website or app.
- Order History: Go to your order history and select the order you wish to cancel.
- Cancellation Option: Look for the cancellation option and follow the prompts.
2. Return Process
- Eligibility: Ensure the item is eligible for return (usually within a specific time frame, like 14-30 days).
- Condition: The product should be in its original condition with tags intact.
- Return Request: Initiate a return through your account or contact customer support.
3. Refund Process
- Processing Time: Refunds are usually processed within a few business days after the return is received.
- Method: Refunds are typically issued to the original payment method.
- Notification: You should receive a confirmation email regarding your refund.
4. Customer Support
- If you encounter any issues, contact Lenskart’s customer support through their helpline or chat support for assistance.
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